At www.vu2qar.com, we strive to provide our customers with the best possible services. However, we understand that sometimes customers may need to cancel or return. This Refund and Cancellation Policy outlines the terms and conditions for cancellations and refunds on our website.
1. Cancellation Policy
Orders can be cancelled within time frame of 24 hours of placing the order.
Paid memberships (Life membership, one year ordinary membership) cannot be cancelled
after 14 days of payment.
Paid event registrations (Ham fair, antenna workshops, electronic project workshops, field day) cannot be cancelled after 14 days.
10 days prior to the event date, paid registrations cannot be canceled.
2. Refund Policy
Refunds will be processed within 15 working days of receiving the cancellation request.
Refunds will be issued in the original payment method.
Shipping costs are non-refundable, unless the product is defective or was sent in error.
3. Return Policy
Products can be returned within 7 days of delivery.
Products must be returned in their original condition, with all original packaging and tags included.
Customers are responsible for the cost of return shipping, unless the product is defective or was sent in error.
4. Exceptions
The following products are non-returnable and non-refundable:
Magazines, booklets and personalized items, digital downloads.
Products that have been damaged or altered by the customer are not eligible for returns or refunds.
5. Refund Amount
The refund amount will be the full purchase price of the product, minus any shipping costs.
Refunds will be issued in the original payment method.
6. Disputes
We will work to resolve the dispute in a fair and timely manner.
By using our website, you agree to our Refund and Cancellation Policy. If you have any questions or concerns, please don't hesitate to contact us.